Contact Support

Need assistance with a machine? Our team is ready to help via Instagram Direct Message.

  • Message us directly at @goldenpackrewards
  • Tell us the Mall Location, the Time, and the Row Number.
  • Once we verify the machine logs, we will instantly issue an e-gift card for any confirmed errors.
Message @goldenpackrewards

Support Hours: Mon - Fri, 6PM - 10PM EST  |  Weekend Support Active

ALL SALES FINAL: Due to the randomized and mystery nature of trading card packs, all physical machine dispenses are final. We do not offer returns or refunds for buyer's remorse or dissatisfaction with pulled items.

MACHINE ERRORS: In the event of a verified mechanical failure (e.g., stuck product), our maximum liability is strictly limited to the exact retail purchase price paid. Refunds for verified machine errors are issued exclusively via digital e-gift cards. We are not liable for the "potential" or "secondary market" value of any undispensed items.