Privacy policy

Privacy Policy

1. OVERVIEW

This Privacy Policy describes how The Golden Pack ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit our website (mygoldpacks.com), interact with our digital support channels, or make a purchase from our automated retail machines (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your support requests or newsletter subscriptions.

  • Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We collect this to load the Site accurately for you and to perform analytics on Site usage to optimize our Services.

  • Customer Support Information: If you contact us via Instagram Direct Message for machine support, we collect your handle, name, and any transaction details (time, location, row number) you provide. We use this strictly to verify machine logs and issue digital e-gift cards under our Pack Protection Protocol.

  • Marketing Information: If you opt into our newsletter, we collect your email address. This is used exclusively to send you updates, restock alerts, and promotional material.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with reliable service providers to help us provide our Services and fulfill our contracts with you.

  • Shopify: We use Shopify to power our online presence. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Email Marketing Partners: We use third-party platforms to manage our email marketing list and deliver newsletters. Your email address is shared with them securely solely for this purpose.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

5. BEHAVIORAL ADVERTISING & MARKETING

As described above, we use your Personal Information to provide you with targeted updates or marketing communications we believe may be of interest to you. You can opt out of our email marketing list at any time by clicking the "Unsubscribe" link found at the bottom of any promotional email we send.

6. DATA RETENTION

When you subscribe to our newsletter or submit a support inquiry, we will maintain your Personal Information for our records unless and until you ask us to erase this information.

7. MINORS

The Site is not intended for individuals under the age of majority in their jurisdiction without parental consent. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

8. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Instagram: @goldenpackrewards